Pensacola’s healthcare leaders discuss lessons learned in pandemic response


Madison Arnold, Pensacola Information Journal
Printed 6:00 a.m. CT Aug. 1, 2020


The presidents and CEOs of Pensacola’s three main hospitals have begun texting one another in the course of the coronavirus pandemic to remain in contact.

Like many enterprise leaders, they’ve discovered it simpler to pivot and adapt after they share their expertise with trusted colleagues.

The presidents in addition to different healthcare leaders on Friday participated in a digital spherical desk hosted by the College of West Florida to debate classes discovered from the challenges caused by the pandemic.

“We really feel like we’re in it collectively,” stated Daybreak Rudolph, president of Ascension Sacred Coronary heart Pensacola. “I do not know that we’d’ve performed that organically. I feel we’d’ve been very collegial, however I feel we’re associates now. We actually perceive one another’s perspective on this situation.”

Homosexual Nord, CEO of West Florida Hospital, stated she’s leaned extra about mitigating worry of coroanvirus unfold.

Earlier within the pandemic, hospitals believed sufferers had been avoiding getting treatment at healthcare facilities for worry of creating COVID-19. 

“Concern mitigation, that was by no means a time period that I even considered,” Nord stated. “I’ve discovered quite a bit about, hopefully, methods to be extra proactive round assuaging fears and attempting to suppose via what’s going to be fearful for folks as this has modified over time.”

Dr. Garry G. Banks, a personal follow proprietor in Niceville, stated he wished he tailored to sufferers’ fears a bit sooner. He discovered that a lot of his sufferers had been high-risk as a result of they had been aged but in addition would battle to make use of know-how for a telehealth appointment.

“A variety of your older sufferers haven’t got smartphones. Allow them to come to the car parking zone and I can go to the car parking zone to see them. I want we had labored via a few of these methods so we may accommodate extra sufferers from the start,” Banks stated. “You may’t deal with everybody the identical manner.”

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Mark Faulkner, President/CEO of Baptist Well being Care, stated the battle in opposition to the pandemic is a marathon, a lot completely different than the stress from a short-term occasion like a hurricane. He stated he’d hope to construct extra resilience to assist healthcare employees and the group higher deal with the stress from the pandemic.

“Clearly, that is extra of a continual annoying scenario,” Faulkner stated. “I feel I might attempt to acknowledge … form of the emotional have an effect on that that is having on the caregivers and the group as properly.”

Adam Principe, CEO of Choose Specialty Hospitals, stated he is labored to know the attitude of healthcare employees working via the pandemic, sufferers and their households. He stated forgoing visitation at his hospitals has been difficult for the sufferers.

“(We’re) being empathetic to that scenario, having the ability to perceive the sensitivity there and have some sympathy for these sufferers, for these households and, once more, again to our direct care suppliers and simply the nervousness in coping with the pandemic,” Principe stated. 

Madison Arnold will be reached at and 850-435-8522.

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